How to Request a Refund from Pika Labs?

If you were recently charged for a Pika Labs Pro Plan that you no longer use or forgot to cancel, you can still request a refund. Many users on the Pika Discord have successfully received their refunds by following a few simple steps.

This guide explains how to cancel your subscription, retrieve your invoice, and contact Pika’s billing support for a refund.

Common Pika Labs Refund Scenarios

Users typically request a refund for the following reasons:

• You forgot to cancel your monthly or yearly subscription.
• You were charged automatically after your trial period ended.
• You were billed twice or charged in error.
• You no longer use your Pika plan and haven’t used any credits yet.

Example messages from Discord:

“I forgot to cancel my monthly Pro plan and was charged $35. I haven’t used a single credit yet. Can I get a refund?”
“I purchased the yearly plan by mistake when I wanted the monthly one.”

If your situation matches any of these, you can follow the process below.

How to Request for Refund on Pika Labs?

Step 1: Retrieve Your Invoice

You’ll need your invoice or receipt number before submitting a refund request.

To download your invoice:

1. Go to pika.art/profile and sign in.
2. Under the Subscription section, click Manage.
3. Find your current plan and click the Manage Payment button.
4. Scroll down to Invoice History and click the payment you want to view or download.
5. Save your invoice number and receipt number for reference.

If you can’t find the invoice email, check your Spam or Promotions folder.

Step 2: Contact Pika Support

You have two ways to request a refund:

Option 1: Email Billing Support

Send an email to billing@pika.art with the following details:

• Subject: Refund Request for Pika Subscription
• Your registered email address
• Invoice number and receipt number
• A short explanation (for example, “I forgot to cancel my plan and haven’t used any credits.”)

Example:

To: billing@pika.art  
Subject: Refund Request for Monthly Pro Plan  

Hello,  
I was charged for my Pika Pro subscription ($35) and forgot to cancel it.  
I haven’t used any credits yet.  
Could you please process a refund for this payment?  

Invoice number: JADGGMOU-0002  
Receipt: 2737-4871  
Email: johndoe@gmail.com  

Thank you for your help!

Option 2: Contact Through Pika Discord

If you’re active on the Pika Discord, you can also open a refund ticket by messaging the moderators or using the billing support section. Be sure to include your invoice details and email address used for the subscription.

Step 3: Cancel Your Subscription

To avoid future charges, you should also cancel your subscription:

1. Go to pika.art and log in.
2. Click your profile name in the top-right corner.
3. Choose Profile → then click Cancel/Change under your subscription plan.
4. Follow the prompts to confirm cancellation.

If the website doesn’t let you cancel, send an email to support@pika.art with your request.

Other Billing Issues You Can Fix

• Charged for the wrong plan: Contact support@pika.art immediately and explain the issue.
• Failed or declined payment: Make sure your card details and address match your bank information.
• Duplicate charge: Reach out to support@pika.art with your invoice and payment proof.

Note on Model Refunds

If your credits were consumed while using models 2.1 or 1.5, don’t worry — Pika automatically refunds credits when a model fails unexpectedly. You can safely switch to Model 2.2 or Turbo for now until the older ones are fixed.

Summary

Here’s a quick summary of how to get your refund:

1. Log in to pika.art/profile and download your invoice.
2. Email billing@pika.art with your refund request and invoice details.
3. Cancel your plan from your profile to avoid future charges.
4. If needed, reach out to support@pika.art or the Discord billing team for help.

Pika Art Helpful Contacts

Purpose	Email
Refund Requests	billing@pika.art
General Support	support@pika.art
Pika Official Website	pika.art

FAQs: